888bet Privacy Policy
Full details on how your personal information is collected, what it is used for, and how it is kept secure.
1 Introduction and Scope
This Privacy Policy applies to all users of the 888bet platform. When you open an account on 888bet, use our services, or browse our site, you agree to the terms of this policy. This document explains what information we collect, why we collect it, and how that information is processed.
888bet is committed to protecting the users of Bangladesh. Before using our services, please read our Terms and Conditions, as the Privacy Policy and the Terms and Conditions together form a complete agreement.
2 Types of Information Collected
2.1 Registration Information
When you create an account, we collect the following information:
- Full name and date of birth (to verify age — confirming 21+)
- Email address and mobile number
- Username and password chosen by the user (stored in encrypted form)
- Residential address and national ID number (where applicable)
2.2 Financial Transaction Information
During deposits and withdrawals, we store transaction records, amounts, and details of the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer). Full bank account numbers or mobile banking PINs are never collected.
2.3 Automatically Collected Information
Some information is collected automatically while you use the site, such as:
- IP address and device type
- Browser type and operating system
- Which pages were visited and how long you were active
- Cookie and local storage data (see details below)
2.4 Support Communication Information
If you contact support via live chat or email, a record of that conversation may be stored to improve service quality.
3 Purpose of Information Use
Collected information is used only for the following purposes:
- Account creation and identity verification (including 21+ age confirmation)
- Processing deposit and withdrawal transactions
- Sending information about bonuses, promotions, and cashback
- Platform security and fraud prevention
- Providing 24/7 customer support
- Complying with applicable laws and regulations
- Improving site performance and user experience
We never sell your personal information to third parties. The sharing of information with third parties is discussed in Section 5.
4 Data Protection and Security
888bet uses industry-standard SSL encryption technology to keep your information secure. Our servers are housed in secure data centres and regular security audits are carried out.
4.1 Technical Security Measures
- All data transmissions are encrypted using SSL/TLS protocol
- Passwords are stored with bcrypt hashing — no employee can read them directly
- Automatic alerts for suspicious logins or transactions
- Access controls — only authorised staff can access relevant information
4.2 Your Responsibilities
It is your responsibility to keep your account password and OTP confidential. 888bet will never ask for your full password via email or chat. Do not share this information with anyone.
5 Information Sharing with Third Parties
In certain specific circumstances, necessary information may be shared:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, or banks to complete transactions.
- Game Providers: When you play games, the relevant game studio (such as Pragmatic Play, PG Soft, JILI, Evolution, etc.) processes session data on their platform.
- Legal Obligations: When a valid directive is received from a competent court or authority.
- Fraud Prevention: With specialised security services to detect suspicious activity.
Your information is not disclosed to any third party for any purpose other than those listed above.
6 Cookies and Tracking Technologies
The 888bet site uses cookies, which are stored in your browser. The main purposes of cookies are:
6.1 Essential Cookies
These cookies are necessary for maintaining login sessions, ensuring security, and running the site's core functions. Disabling them will prevent the site from working properly.
6.2 Analytical Cookies
These cookies are used to understand which pages are used most and where issues arise. The information collected is analysed in aggregate — not at an individual level.
6.3 Cookie Controls
You can delete cookies or instruct your browser not to accept new ones from your browser settings. However, please note that disabling essential cookies may cause issues with login and transactions.
7 Data Retention Period
Your information is retained for as long as your account is active. Even after an account is closed, certain information may need to be retained for a period in accordance with applicable regulations.
Financial transaction records are retained for an extended period due to legal obligations. Once the retention period ends, information is securely deleted or anonymised.
8 User Rights
Every user registered with 888bet has the following rights:
- Right to Access: You may request a list of the information collected about you.
- Right to Correction: You may request that incorrect or incomplete information be corrected.
- Right to Deletion: In certain circumstances, you may request that your information be deleted (full deletion may not be possible where legal obligations exist).
- Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
- Right to Opt Out of Marketing: You may stop promotional emails or messages.
To exercise these rights, contact our 24/7 live chat or email support. We can assist in both Bengali and English.
9 Protection of Minors' Information
888bet strictly prohibits account creation by anyone under the age of 21. Age verification is in place at the time of registration. If any user opens an account by providing false information, that account will be cancelled and the related information will be deleted.
We encourage all users to read our Responsible Gaming Guidelines to ensure responsible betting.
10 Policy Changes and Contact
10.1 Policy Changes
888bet reserves the right to update this Privacy Policy at any time. For significant changes, advance notice will be sent to your registered email. Continued use of the site after changes have been made will be taken as your agreement to the updated policy.
10.2 Contact
If you have any questions or concerns about this Privacy Policy, please contact our support team. Answers to many common questions can be found on our FAQ page.
Email: [email protected]
Live Chat: Click the chat icon at the bottom right of the site — active 24/7.
10.3 About 888bet
For more details about 888bet, visit our About Us page, where you can find full information about the platform's services, payment methods, and overall operations.